Archive for July, 2013


Twitter’s Crisis Mismanagement

It’s been a bad news week for Twitter. After days of headlines about the shocking scale and nature of abuse faced by certain high profile women on Twitter, Del Harvey, the company’s Head of Trust and Safety appeared on Newsnight. Her performance did absolutely nothing to resurrect Twitter’s reputation. Have a look at this clip from the interview. We’d be interested to hear your thoughts. I’ve included some time-coded observations from us: 0’00 Esler begins by asking a specific question about ...