A confession from a former radio news producer. Twenty years ago the voice of the audience in the programme-making process was virtually silent. We’d get the occasional letter with feedback on a long forgotten segment, and the odd phone call, but that was about it. Gauging how listeners genuinely felt about an interview or guest was nothing more than educated guess work.

The reality now is different. All producers and most presenters have two computer consoles open in front of them when a news programme is on air. One contains scripts and running-orders, but the other spits out feedback from the audience in the form of texts, emails and tweets.

This feedback is in real-time.

Now that I’m a media trainer, what interests me is what impact this change has on you, the potential interviewee. As I see it, there’s some good news and bad news.

Let’s start with the negative. If you use technical language or acronyms without explaining what they are, the audience may turn against you. If you focus on process or methodology whilst ignoring the impact or potential impact your research might have, the audience may turn against you. If you sound bored, jaded, or like you’re going through the motions, the audience may turn against you.

And because of that console, the presenter knows it. And the tone he or she takes with you will be shaped by those comments.

Now here’s the positive. Imagine you’re a presenter and you glance at this sort of feedback:

“Finally, someone has made sense of this issue for me.”
“Inspiring expert on @radioXYZ talking about something that affects us all.”

What do you do? Give the guest a hard time? Of course not. You help and support them, and the interview becomes a collaboration rather than a confrontation.

The bottom line then, is that you should always aspire to be compelling on air and as media trainers our passion is helping experts achieve that. We’ve developed techniques that ensure interviewees talk with a controlled energy, are accessible without dumbing down, and can tell the story of their research in a way that works for the media. Above all we build confidence so that all of the above is realistic.

Now for the final piece in the jigsaw. Here’s a quote from Woman’s Hour presenter Jane Garvey, who was once asked for a tip on how to be a good interviewer. She said this:

“Relax enough, if you can, to listen to the person you are speaking to and then the next question, in an ideal world, should suggest itself.”

Music to the ears of the compelling spokesperson. Trust that you won’t be thwarted by a presenter with a set list of questions that they ask regardless of what you say. Presenters are led by good speakers with good content. And the better you are, the happier they are to let you lead.